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Are you a resource?

[Note: If this post strikes a chord with you, then you ought to anonymously forward the link to any offenders you might know (if you can get away with it, that is). The only way things get better is if you do something.]

While getting ready to write a post about my first month as a Microsoft employee (yes: life has changed enough in a month to warrant a post about it), I was thinking about the pluses and minuses of my recent conversion to a full time employee for the company I've started to privately refer to as "Daddy."

I was showering this morning while I thought about this stuff. As water ran across my nudity, rinsing soap from various cracks and crevices, one point stuck in my head. It was this:

Nobody at Microsoft has called me a "resource" (at least not to my face)

In my time as an independent, I spent time in a few different companies of varying sizes and found that, the larger the company, the greater the likelihood that somebody at some point was going to call me a "resource."

It's great. Maybe you've been there, showing up to meetings where people talk about you in the third person without ever addressing you or using your name. Instead of saying, "Rory, I'd like you to get right on that project," they'll say things to each other like, "I am going to allocate resources to cover that priority action item."

There are few things about modern business etiquette that I've found more offensive than this tendency to refer to employees, coworkers, and even friends as "resources."

Some people don't care. They show up to work, punch in, do their thing, take lunch, do their thing, punch out, and go home.

They don't care about much, as a matter of fact, until they get fired.

The interesting thing here is how key concepts like calling people "resources" can be to things like getting fired, missing that raise, and so on.

When someone thinks of you as a "resource" rather than a "human," or, [insert deity here] forbid, by your name, your place in the social hierarchy is somewhere between the coffee maker and the water cooler (but only if the water cooler is empty - otherwise, it's still higher up than you are).

Paper is a resource. Staples are a resource. Toner is a resource.

Although some might be able to make a convincing argument to the contrary, I happen to believe that people are not resources.

Think about it. When you are classified in the same way as office supplies, you are so totally disposable that you're lucky there isn't an office recycling plan for your body.

As I was saying, paper is a resource, staples are a resource, and toner is a resource. How much thought do you put into it when you throw away, or waste, some of these resources? Probably not much. Now, when classifying people in the same way, how much thought are you going to put into throwing them away?

Put yourself in your manager's shoes for a moment. Do you think it would be easier to fire Frank or a resource? If I were a manager, I know that it would be significantly easier for me to fire a nameless resource than a person. Resources don't have families, mortgages, or food to put on the table. You can whack a resource's position and make the bottom line much sweeter without putting any kind of a burden on your conscience. How convenient.

Do you think it's easier for a company to ship people's jobs abroad, or to acquire resources in another country? If I had the horrible responsibility of offshoring work (selling my neighbor's life for pennies on the dollar to the lowest bidder), then you can bet your beautiful bottom that I would want all the paperwork to refer to resources rather than a term that might hint at the presence of something which might indicate a bit of humanity.

The word "resource" is insulting, disrespectful, and dehumanizing to people. I hate the word in this context.

And, nobody at Microsoft has referred to me (at least to my face) as a resource.

Yet.

And that's nice.

Published Friday, September 17, 2004 8:01 PM by Rory

Filed Under:

Comments

 

Kevin Daly said:

That's one of my pet hates...I constantly find myself ranting at uncomprehending, uncaring people about the fact that *furniture* is a resource, while *I* on the other hand am a person.
It's no coincidence that Personnel departments renamed themselves "Human Resources" at about the time they developed an enthusiasm for making staff cuts wherever possible (or just generally treating employees as waste products) in the interests of maximising profits for shareholders without actually doing anything better or selling more of anything (as well as making more money available to bloat the remuneration of senior execs).
It's a question of respect, or the lack of it.
As Patrick McGoohan used to say in "The Prisoner": 'I am NOT a number, I am a free man'.
PS (and now responding to the wrong post...but what the hell). I liked your post the other day about the War of The Worlds movies: I've been hoping for ages that someone would make a version set in the time and place that Wells envisaged (apart from anything else, you want the tripods, which really only work if the local tech is relatively backward), although I think you underrate his literary skills...I think his prose approaches poetry in places, and in a good way. But I'd love to see a movie of The Kraken Wakes - I think it was one of Wyndham's finest books, and the first part especially is supremely creepy.
September 17, 2004 8:31 PM
 

Jason Kaczor said:

There is a great line from a Utah Phillips track. He was invited to speak at a graduation event. He began with:
"You are going to hear alot about how you are our most valuable natural resources..."

And went on:
"Have you seen what they do to valuable natural resources?..."
September 17, 2004 9:12 PM
 

Omer van Kloeten said:

Amen, brother!

Where I work, I've never been called a 'Resource' to my face, but I'm actually treated as one.
When you can't get either fired or quit (don't ask me why), what bothers you in being referred to as a 'Resource' is that you're treated as one. I won't specify further - just let your imagination run wild... It's worse than that.
I'm just waiting for my contract to end so I could get the hell out of there...
September 17, 2004 9:18 PM
 

paul said:

I'm resourceful...now say that to yourself a few times, you'll feel much better.
September 17, 2004 9:41 PM
 

rory fan said:

"As water ran across my nudity, rinsing soap from various cracks and crevices"

did you take pictures? : )
September 18, 2004 12:54 AM
 

Andy said:

Amen to that post dude! I f#cking hate that term! I want to smack everyone in HR just for dept. name and the fact that they seem to have no issue with it. Call me a resource, and you can call me a consultant, because I won't be working on-site anymore if that is the mentality in a given work place.
September 18, 2004 1:18 AM
 

Anonymous said:

Look, sooner or later we, as developers, are going to have to square up to the fact that we have lost our privileged position in the work force and in the economy. We're resources just like everyone else. And we're expensive resources too. Suppose you take home $60k per year (pathetic right?), well, you cost your company like $90k or so. When your company refers to you as a resource, be thankful that it is focusing on the positive aspect -- you're a resource -- instead of the financial hemmorage who killed $2k last week looking for an error in his own work.

If you were one of the top sales guys, you'd have a name! Your boss would like you! You're the guy who says "yes -- doesn't matter what it is -- I can sell it". But as developers, all we ever say is "no, cant do it", or "maybe we can, but its going to cost you 3 man years (and $300k), and you'll have to wait a year before its done (and it'll probably fail outright)", and do on.

BTW, Rory, you're in sales now baby! Bill likes you guys, and that's why you call him daddy"

BTW, Mr Microsoft, your blog does not run in Fire Fox, shame on you!!
September 18, 2004 2:29 AM
 

Rory said:

"Look, sooner or later we, as developers, are going to have to square up to the fact that we have lost our privileged position in the work force and in the economy. We're resources just like everyone else."

My post didn't have anything to do with privilege. I, for one, joined so late in the game that I never even experienced whatever kind of privilege it is that you're talking about.

For me, it doesn't even matter what the job is. Whether we're talking about devs, sales people, or a hotel valet, I don't think it's right to refer to people as "resources." I don't see it as being a privilege to be respected in the workplace.

It's actually the attitude that it *is* a privilege that allows it to continue. If you let people kick you around, *then they will*.

"BTW, Mr Microsoft, your blog does not run in Fire Fox, shame on you!!"

Yeah. It was broken in FireFox long before I came to MS, though. I just don't want to go in and deal with the CSS headache that would make it possible to sort these things out.

I'm going to be making some big changes to the blog in a couple months, though, so that problem will hopefully go away.
September 18, 2004 3:30 AM
 

Ervin said:

Does Microsoft have a department of Human Resources? If yes, you are a "resource", you just don't know it yet. :)
September 18, 2004 3:31 AM
 

Roy said:

"you are so totally disposable that you're lucky there isn't an office recycling plan for your body"

Hey, that's reality man. Where you been?

Believe me, you ARE a resource. Just wait'll the next "right-sizing" occurs.

Roy
September 18, 2004 6:03 AM
 

Rory said:

rory fan -

"did you take pictures?"

I didn't, but that reminds me of an idea I had a while back...

Hmmmmmmmm...
September 18, 2004 8:00 AM
 

Rory said:

Roy -

"Believe me, you ARE a resource. Just wait'll the next 'right-sizing' occurs."

I actually choose *not* to believe you.

I most definitely am not a resource.
September 18, 2004 8:03 AM
 

Iain said:

I am not a resource, I am a free Man!!!!!
September 18, 2004 11:29 AM
 

Serge said:

Maybe they are realizing that you're not valuable enough to diserve being called a resource... :-)
What's worse for a developer ? Being called a resource or being called a sales guy ? :-)
September 18, 2004 1:46 PM
 

ExactScience said:

I going to have to disagree. Not because I usually like to put a positive spin on things but rather that being referred to as a resource can be taken in other ways.

I understand your frustration at the business world's frequent tendancy to wipe the human face from the employee and treat them as shall we say 'Cattle', (admitting self guilt of this when trying to Elvis it up at meetings with the brass) but there have been many times when, durring evaluations for example that I have reffered to a valued employee as a "Prized Resource" in which the project could not have been with completed without them.

Paper and toner you can get anywhere, valued resources, be them specific technologies that fit the project perfectly at the right time or employees with a specific set of skills and attitude that match the need are invaluable.
September 18, 2004 3:34 PM
 

Roy said:

Rory,

I've been in employee "Ra-Ra!" meetings where the CEO explains; "Our employees are our most valuable assets".

Then, 3 months later when it looks like the quarterly numbers are looking grim, the same guy makes the decision to eliminate several hundred of the "expensive human resources" to get the numbers back up.

I've never heard someone announce at an employee meeting that "Our employees are our most costly liabilities". But you *know* that's what they're really thinking.

So, Rory, if you are not a resource, are you an "asset" or a "liability"?

Here's a cool experiment you can try:

Walk into Steve Balmer's office and say: "Steve, I work for you, but I'm not a resource".

Then let us know if you still get a paycheck.

Roy

September 18, 2004 4:39 PM
 

Rory said:

Roy -

"So, Rory, if you are not a resource, are you an 'asset' or a 'liability'?"

Neither. I'm Rory.

"Walk into Steve Balmer's office and say: 'Steve, I work for you, but I'm not a resource'. Then let us know if you still get a paycheck."

If I were fired for saying that I'm not a resource, that wouldn't prove anything about whether or not I'm a resource.

I get to decide for myself what I am. If someone disagrees and decides to fire me, that doesn't change what I am.
September 18, 2004 6:05 PM
 

Kevin Daly said:

And now for an example of where "resource-speak" leads, I once worked for a bank that was, typically, fond of speaking of its staff as resources. They were also fond of such horrors as The Mission Statement, and The Corporate Values Statement (hey, how hard is it to work out "we want people to give us lots of money, and let us keep it"). Anyway, one day after a particularly brutal mass lay-off of developers, they handed out mouse pads to the survivors, thinking that would "motivate" us. These were emblazoned with the Company Values, prominent among which was "valuing people"...we could only assume this meant "as in, for how much they could have got for them in the old slave markets of Algiers".
Mangement were very surprised and upset when instead of rushing back to work all happy and motivated, we all just went to the pub instead.
September 18, 2004 7:24 PM
 

Roy said:

"I get to decide for myself what I am." - Rory

I think I'm beginning to see things from your perspective. I suspect that you must be watching your diet very carefully. After all ...

You are what you eat.

At least that's what the old school says.

For me, I think that you are what you eat + drink minus your excrement.

So, being analytical and all, I'm guessing, Rory, that you never eat resources. Either that, or when you do, you excrete them all.

I, myself, eat a lot of resources (like staples, rubber bands, and Taco Bell Gorditas). I've seen evidence that the rubber bands and the Gorditas come out, but never the staples.

Therefore, unlike you, I must be a resource.

Now that I'm seeing it from your perspective, I'm very depressed. :-(

Roy
September 18, 2004 9:56 PM
 

John said:

I've come to confess.

I used the term 'resources' to refer to people in a management meeting last week.

I said "you don't have the resources to do that," and I was talking about people.

:(

I guess I've accepted that I am a 'resource'. I just think I'm the sort of resource that shouldn't be 'exploited'.

John.
September 19, 2004 8:04 PM
 

Scott said:

I didn't remember that I hated that term until I read this.

I haven't been called a resource for a couple of weeks now. Usually it sounds like

"Hey Frank thats my resource go get your own. You could at least ask me before you go and take my resource"

I feel like a stapler without the staples or pinchy bit thats unsafe for small children
September 20, 2004 9:43 AM
 

Aiax said:

I recently developed a task management system, and the table in the database where developers are kept to assign to tasks, hehe, is called UserResource. That's what we all are, resources to accomplish goals. Just because you don't want to be a resource, doesn't mean you aren't. Of course you get decide who you are, Rory, as you stated above. But that's only for your own perception of yourself. That's good and all, but that doesn't mean everybody else doesn't see you as a resource.
September 20, 2004 3:17 PM
 

Rory said:

Aiax -

"Just because you don't want to be a resource, doesn't mean you aren't."

By the same token, just because other people want me to be a resource doesn't mean that I am.
September 20, 2004 3:47 PM
 

Jeremy Brayton said:

I think the real problem is not really the term "resource" but the bastardization the name took when people were thrown into the mix as "resources".

Sure we are categorized as resources from a technical standpoint. Hell everything in, above, and on this earth is considered a resource. The bastardization comes from the HR "Human Resource" crap mantra most corporate companies spit. This in turn trickles down (I pheer trickle-down economics) into other companies where they feel it's okay to think of people as cattle or numbers. Take the humanity out of the work and what do you have? A robot-like environment.

Personally I don't care what I'm called. You can call me penis. If you treat me like crap, I'll dish it right back to you in some form or fashion. I may get my work done, but there are subtle clues that say "Yeah, you're treating me like you really care. Here's a hidden little nugget you get to realize later." It's usually just me selectively forgetting to include somewhat important details that don't matter now, but may matter a lot when I'm fired or leave the company.

Yeah it's not entirely the right thing to do, but neither is treating me like garbage. I can only take so much crap before my entire job performance suffers and it's shown itself time and time again at every past job that I was either later fired from or quit. Gradual decline as realization that intially they've been screwing me from the start and continue to do so as long as I don't seem to notice.

I basically just hate the way people are used in a work environment. In some companies there's a lot of give and take, where you are part of a team. Then there are other companies where you seem like just a number and as long as you do what others say, you're alright but the second you ask something from anyone else you're treated like the devil encarnate.
September 20, 2004 6:07 PM
 

Dave said:

Good post. Say it loud, say it proud!
September 20, 2004 6:10 PM
 

Paul Murphy said:

I think this term comes from proposals to grow a business - requiring additional resources. Those resources are often used to hire employees or contractors, but the employees / contractors shouldn't be the resources, the funds used to hire them are the resources.

But don't worry - you've been a great resource so far Rory.
September 21, 2004 4:10 AM
 

Randy said:

Actually, have you encountered the people that refer to themselves as "just overhead" yet? It still makes me laugh.
September 21, 2004 3:11 PM
 

Daddy said:

I'm not a "resource" . . . But I am, unfortunately, an "asset" or a "liability" depending on whether or not I've had my first cup of coffee.

Uhh - who's your daddy? - Uhh - who's your daddy? . . .
September 21, 2004 9:53 PM
 

Hilton Giesenow said:

I have worked in companies where "people are our most valued assets". Only we were all SEVERLY unpaid, and the boss would walk right past us without any form of acknowledgement.

Thankfully, I am now in a new company where I am a _Valued_ resource ;-)
September 23, 2004 7:53 AM
 

Stephen said:

"people are our most valued assets"...

"...and, like all assets, they deprecate."
(Dilbert's PHB)
October 1, 2004 10:22 AM
 

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