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Do you have our card?

When I read 1984, I was like, "OK - the guhbamint wants to keep us under control and monitor our every movement. So what?"

The idea of some government entity keeping track of everything I do doesn't bother me at all. I figure that if the law doesn't protect my right to freedom and privacy, gross inefficiency and bureaucratic red tape will. I mean, who's going to have time to really pay attention to everything I'm doing? And, more importantly, who cares?

What's the government going to do? Watch me do the dishes? Write email? Go #2? If that's what they want, then fine. I'm a (mostly) law abiding citizen, and I'm not the slightest bit afraid of "Them." There are just too many people to effectively keep track of.

But, tell me that my local grocery store is keeping track of me, and I flip out. Suddenly we have an organization with the time, the budget, and the motive for plugging into my life, tracking my activities, and figuring out what makes me tick so that they can eventually figure out the perfect temperature, humidity, and muzak combination that will absolutely compel me to buy a particular brand of shaving cream.

For me, it all started a few years back when Egghead Software introduced its "Cue Card." At first, this thing saved you 4% on any software, and it seemed like a cool deal. I was willing to let Egghead know more about myself in exchange for a few bucks saved on each purchase.

One day, though, I walked into Egghead and noticed that all the software prices had changed. Everything had a weird price on it - numbers like "$42.79 " and "$53.12."

I don't want to go out on a limb here and spread rumors about a company that bit the dust in a big way, but it's almost as though they had raised prices throughout the store by, oh, 4%. Now, if you wanted to pay a regular price for software, you had to have that stupid Cue Card.

Then, other businesses got in the act. Some marketing people at Safeway, for example, saw what Egghead was doing and said, "Hey - I bet Egghead's customers really like having to carry around a whole extra card in their wallets just so that they can pay regular prices for things - we should do that too!"

And so the "Safeway Select Club Card" was born. With this card, you, too, can enjoy paying regular price for groceries.

Not only that, but you get to enjoy being harassed by Safeway staff about the stupid thing. I live on top of a Safeway, and every time I buy something, I get the same intense "DO YOU HAVE YOUR SAFEWAY CLUB CARD?" spiel.

I've started seeing it all over the place now, too. When I went to the mall a couple weeks ago to order Star Wars and some Dr. Who DVDs, I went to three stores, and at each store a sales person asked, "Do you have our card?"

Are these people serious? Do the marketing dips at these companies really and truly believe that I want to be carrying around five hundred cards from different retailers so that I can save 3% on products that have been marked up to compensate for the savings? Am I the only one who thinks this is nuts?

It makes me wonder what the future holds for someone like me. How forceful are companies going to get about their stupid cards?

Where will they draw the line?

Eh?

Hm.

Hmmmmmm...


Published Friday, October 01, 2004 1:48 AM by Rory

Filed Under: ,

Comments

 

Jason Olson said:

Yet another literary masterpiece. You never cease to amaze me :).
October 1, 2004 3:22 AM
 

Steve Maine said:

Raymond Chen had a great idea for those Safeway cards, especially in light of the policy that the clerk must greet the customer according to the name on the card.

http://weblogs.asp.net/oldnewthing/archive/2004/06/15/156023.aspx

I wonder if "Ernesto Guevara" is already taken.
October 1, 2004 3:35 AM
 

Jeremy Brayton said:

Soon we'll be so swamped with data mining and "free deal" cards that people will beg for such implants. It's slowly going down that road and I'm prepared to chop off my arm if it does. Just call me stubby. (No offense to armless people, please don't cut off my legs)
October 1, 2004 5:01 AM
 

Benjimawoo said:

But hey, if you want to be even geekier than normal, those cards can be quite useful for getting cheap stuff. Say you buy wine more-or-less every week in your grocery shopping. Well, for one or two weeks buy your wine from somewhere else, but do the rest of your shop as normal.

I can almost garauntee within a coupla weeks you'll have a whole shedload of money-off vouchers for wine popping through your door.

Well, it works for Sainsbury's, anyway...

Bargain eh?

You have to be quite sad to track your shopping to that extent, though. As luck would have it, though, I am that sad.

That is all.
October 1, 2004 6:07 AM
 

Uwe said:

Same ill behaviour of companies here in Germany, too...

Really sad :-(
October 1, 2004 6:10 AM
 

Søren Lund said:

Funniest one yet :)
October 1, 2004 6:53 AM
 

Ian said:

Actually I quite like the idea of getting discounts for stuff I buy, so I have no problem with safeway tracking what I buy (I REALLY don't care if they know how much alchohol and whipped cream I do or don't purchase).

I do have a problem with the 'need card to save' scam, but at least you can just punch a phone number in (if you can remember the number you used when you registered the card) so I don't have to carry the card with me (at least at safeway)

Nice cartoon btw! For some reason it reminded me of minority report (the whole eye-swapping thing).


Now random ass 'through the door surveys'. Those really tick me off. I always like to put down my partners preferences for panty liners and cigars, and always say I'm looking for a new car in the next 3 months.

Actually I've had 3 decent test drives (2 of them for a weekend) and a pair of rayban sunglasses (thank you Alfa) out of mailings following those surveys.
October 1, 2004 6:58 AM
 

Rory said:

Benjimawoo -

"Well, it works for Sainsbury's, anyway..."

Lame!

I thought this might have just been an American thing, and that the rest of the world hadn't also experienced a lowering of retail IQ, but I guess that's not the case.
October 1, 2004 6:59 AM
 

Rory said:

Ian -

"...but at least you can just punch a phone number in (if you can remember the number you used when you registered the card) so I don't have to carry the card with me (at least at safeway)"

Sooooo... You're one of *those* people, eh? :)

I was standing behind one in line tonight, and, I swear, he punched about seven hundred numbers into that stupid little touch screen before the transaction was over.

Then the checker got really excited: "You've just saved $2.50 on a bill of $67.83! Congrats!"

No, Ian - friend though you may be, I'm afraid that I cannot agree with you on this one :)
October 1, 2004 7:03 AM
 

Benjimawoo said:

"I thought this might have just been an American thing, and that the rest of the world hadn't also experienced a lowering of retail IQ"

Granted, we haven't yet cottoned onto the whole "you have to have our identity-raping-marketing-tracker card to pay the regular prices" thing, but we do have the cards. In fact, Mrs Mawoo and I shopped for a whole year in the same store, and at the end we had enough money-off vouchers from it to buy a whole bottle of scotch (How's that for generosity!?)

I think retail IQ's been going down the pan for years the world over, though. Remember - you're not alone!
October 1, 2004 11:27 AM
 

grant said:

I think stores should have a "Frequent Shopped At" card that I issue to THEM . . . it would track trends in their employee payroll, how much of their produce has been sprayed with that shiney pseudo-plastic film, and how their prices fluctuate over time. A data gold mine!

One "bright spot" in all this are Farm Fresh grocery stores -- they have a marketing scheme based around "No Card Required At Our Store" that I hope will curtail this madness.
October 1, 2004 12:34 PM
 

Sahil Malik said:

I subscribed my brother to hustler (to embarass him), but I gave the name "Piggie Malik". The next thing I knew, Piggie Malik was pre-approved for a super duper titanium platinum credit card from every single bank you can think of.

:)
October 1, 2004 2:48 PM
 

John D. said:

It was a real eye opener when my wife had our "purchasing history" from Stop & Shop up on a web page...

We all ought to use our CVS Cards to purchase something silly on the same day. Lets make a run on KY jelly and see if they have a melt down in CVS Mission Control!

And people bitch about Browser Cookies. I always tell them that they have a wallet full... Something about a plastic card you carry around willingly legitimizes it I guess.
October 1, 2004 5:01 PM
 

starchi said:

You must eat the meat it's pure under graded pork...not that vegies change?
if you think safe safe safe ways gotit then you don't have to buy a camera to proof it and get an invoice for a paid product with PLANT YOUR CHEQUE HERE NOT YOUR PIGS EAR the poor secretary's arse
October 1, 2004 11:30 PM
 

Mark Hoffman said:

Ok, now that was funny!

Normally, reading your cartoons is kinda like slowing down to watch the aftermath of a car accident: It's not pleasant, but there is something oddly alluring about it.

But this one hit a nerve because it's too close to reality.
October 2, 2004 3:13 AM
 

Ian said:

heh - fair enough! To be fair I do remember the number I used becuase I too hate queuing at stores, and I hate fumblers in front of me (and behind me for that matter, but thats another story).

My other bug bear is the fact that there only ever seems to be 1/3 or less of the checkouts open, and yet there's always a spare person around to bag groceries.

I mean, putting things in bags is not hard. Train the damn bagger to operate a till and get me out of there faster.
In the meantime I'll just be reading (well looking at the pictures) the 'free' magazines at the check stand.
October 2, 2004 5:47 AM
 

anonymouse said:

I wonder if there is a flag in the system that is raised when, say, someone buys some Vaseline and some hamster food amongst there groceries...
October 4, 2004 9:17 AM
 

anonymouse said:

We should all clone the same card. That'll confuse 'em!

In Tesco's, in the UK, they've started to open Self Service checkouts, where you can scan your own groceries [then pay for them at the end, of course].

Aside: Should be "their", not "there".
October 4, 2004 9:20 AM
 

Someone said:

There's a project in Germany called "privacy card". The sponsor of the Big Brother Awards Germany have made several cards and all the savings they get are going to the club for sponsoring their activities. They are currently building a rfid-destroyer for privacy: http://www.foebud.org/
November 8, 2004 3:46 PM
 

Jimmy said:

You all should visit www.zombiewire.com

They are exploiting RFID News for what is it.

May 6, 2005 3:20 PM
 

TrackBack said:

Outwardly Normal 2
October 1, 2004 7:54 AM
 

TrackBack said:

IT Conversations - RFID and
October 1, 2004 9:09 PM
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About Rory

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